Bicultural and general case managers provide individual support for refugees as well as advocacy and referrals. Programs range from specialised and intensive services to general programs.

As the largest SETS provider in South Australia, ARA provides holistic support to eligible clients including assessment, information, case management support, and referrals to specialised services. These support services for refugees are delivered by ARA bicultural case managers from Syrian, Iraqi, Burmese, Bhutanese, Afghani backgrounds, and specialised case managers to work on youth, employment, domestic/family violence and financial issues, as well as the other general settlement needs such as accommodation support, social support and life skills sessions.

SETS is funded by the Department of Social Services. As well as the programs and services listed below, SETS funding also supports ARA's employment pathways support, family casework and the Settlement Action Network. It also supports many of ARA's youth services including casework, homework clubs, school holiday and youth art programmes.
Staff with backgrounds from Iraq, Afghanistan, Bhutan and Myanmar provide services to clients from their community as well as other clients using the telephone interpreter service. Services include support, information, advocacy and referrals to other services. Bicultural case workers also provide a vital role in promoting ARA services to their community and providing feedback on their community's settlement needs. With nearly 1,200 clients in the past year, this is ARA's most significant program.
ARA can help clients to find accommodation and to maintain a lease. We can also help to resolve conflicts with landlords including referal to the Tenancy Information Advisory Service when required.
ARA organises a range of workshops for community groups on topics of interest related to settlement, such as health, family relationships, voting and budgeting. ARA is also actively involved in a range of other community education initiatives such as the Health Expo.
Volunteers visit clients to provide practical assistance, information and friendship. Support can be in many different forms including social connections, practicing conversational English, explaining letters and filling out forms, assisting with orientation to a new area, and providing information about community activities.
An Arabic-speaking bicultural case manager provides an outreach support service each Wednesday at MarionLife. The service provides settlement information, support, advocacy, referral and linkages to other local support services. Working in collaboration with MarionLife and other services we plan to provide other localised supports for the newly arrived refugees in the inner south area such as Marion, Oaklands Park and Mitchell Park.

ARANAP is a joint initiative provided in collaboration with the Survivors of Trauma Assistance and Rehabilitation Service (STTARS). The aim of the project is to support refugee and new arrival communities to access appropriate and timely health care services. It connects individuals and communities to relevant health care services in order to enable positive engagement with the Australian health system. Clients are assessed by the STTARS refugee nurse. An individual health assessment plan is developed and clients are then supported by a bicultural case worker to attend health appointments and have access to health literacy education sessions.

ARANAP is funded by the Adelaide Primary Health Network

Clients with complex needs are assessed by an ARA social worker and then referred to the Department of Social Services who determine whether the client is eligible for support on a case-by-case basis. When accepted, the client is allocated a case manager who works extensively with the client for up to six months.

SIS is funded by the Department of Social Services