FAMILY SUPPORT
ARA's family support services include parenting courses, family and relationship counselling, cultural support groups and crisis support.
ACCOMMODATION
ARA can help clients to find accommodation and to maintain a lease. We can also help to resolve conflicts with landlords including referral to the Tenancy Information Advisory Service when required.
BUILDING STRONGER SAFER COMMUNITIES (BSSC)
This program works with culturally and linguistically diverse (CALD) and new and emerging communities (NEC) to raise awareness about the negative effects of family and domestic violence on victims, children, perpetrators and their communities. The project includes: training for key community educators; the delivery of workshops for CALD/NEC members and practical support involving referrals to specialised services; the establishment of the working party in collaboration with mainstream services and CALD/NEs. The overarching goal of the project is to reduce violence against women and children and to improve their safety.

Funded by Department of Premier and CabinetFunding info
CASEWORK FOR DOMESTIC VIOLENCE AND CHILDREN AT RISK
Specialised case management service for clients who are experiencing domestic and family violence or supporting families in which children are at risk. Case managers focus on the needs of the clients, assisting clients to link to crisis services and work with other organisations to support clients to access supports and services relevant to their needs. Support can be long-term if required.
CRISIS SUPPORT
ARA's Underdale and Salisbury offices offer a drop-in intake service with no appointment needed. For clients requiring crisis support a social worker will support staff to assess and support clients. Clients will be referred and linked to appropriate crisis services (for example, domestic violence, mental health and homelessness), and then follow up with clients to determine whether there is a need for further case management support working in collaboration with relevant services.
FAMILY CASEWORK (INCLUDING YOUTH)
Support, referrals, information and linkages to services on a range of issues such as wellbeing, accommodation and financial services. Intensive casework is provided by the Specialised Intensive Services.
FAMILY AND RELATIONSHIP COUNSELLING
A counselling service to promote and strengthen health family relationships, improve children's wellbeing and strengthen community functioning. Counselling is appropriate for people who are survivors, at risk or who are currently experiencing family or domestic violence, or family breakdown.
PARENTING COURSES
Parenting in the New Land is a parenting program funded by the Communities for Children. ARA is contracted by the Salvation Army to deliver the parenting program to CALD communities. It focuses on early development and attachment in establishing a healthy relationship between parents and children and supports to access community services. This program is delivered once a term for five sessions.
FINANCIAL SUPPORT
ARA's financial support services include advocacy on behalf of clients, financial counselling, budgeting workshops and some emergency relief.
ADVOCACY
As part of ARA's case management services, case managers can advocate on behalf of clients with other organisations, government departments and utility companies.
DONATED FOOD AND GOODS
An informal program providing short-term assistance for clients. Supported by the Quakers and OzHarvest.
EMERGENCY RELIEF
Small one-off payments for eligible clients to provide assistance with utility bills. Also includes information, advocacy and referrals in relation to budget and financial matters. Funded by the Department of Social Services.
SCHOLARSHIPS
Small, one-off contributions towards educations costs (for example, uniforms, textbooks or calculators). Currently available for people living or studying in the Marion, Mitcham and Port Adelaide-Enfield council areas.
GENERAL CLIENT SUPPORT
Bicultural and general case managers provide individual support, advocacy and referrals. Programs range from specialised and intensive services to general programs.
ARA SETTLEMENT ENGAGEMENT AND TRANSITION SUPPORT (SETS)
SETS equips humanitarian entrants and other vulnerable migrants in their first five years in Australia with the knowledge and skills to identify, understand and take action to address their identified settlement needs.

As the largest SETS provider in South Australia, ARA provides holistic assessment to eligible clients followed by information, case management support, and referrals to specialised services. These services are delivered by ARA bicultural case managers from Syrian, Iraqi, Burmese, Bhutanese, Afghani backgrounds, and specialised case managers to work on youth, employment, domestic/family violence and financial issues, as well as the other general settlement needs such as accommodation support social support and life skills sessions.

Funded by Department of Human ServicesFunding info
AUSTRALIAN REFUGEES AND NEW ARRIVALS PROJECT (ARANAP)
ARANAP is a joint initiative provided in collaboration with the Survivors of Trauma Assistance and Rehabilitation Service (STTARS). The aim of the project is to support refugee and new arrival communities to access appropriate and timely health care services. It connects individuals and communities to relevant health care services in order to enable positive engagement with the Australian health system. Clients are assessed by the STTARS refugee nurse. An individual health assessment plan is developed and clients are then supported by a bicultural case worker to attend health appointments and have access to health literacy education sessions.

Funded by Adelaide Primary Health NetworkFunding info
SOCIAL SUPPORT PROGRAM (SSP)
ARA recruits, trains and links volunteers who regularly visit clients offering practical support which may include: • social connections to the wider South Australian community • practicing conversational English • orientation to the local area • an understanding of Australian systems and culture. Funded by Department of Social ServicesFunding info
BICULTURAL CASE SUPPORT
Staff with backgrounds from Iraq, Afghanistan, Bhutan and Myanmar provide services to clients from their community as well as other clients using the telephone interpreter service. Services include support, information, advocacy and referrals to other services. Bicultural case workers also provide a vital role in promoting ARA services to their community and providing feedback on their community's settlement needs.
COMMUNITY EDUCATION
ARA organises a range of workshops for community groups on topics of interest related to settlement, such as health, family relationships, voting and budgeting. ARA is also actively involved in a range of other community education initiatives such as the Health Expo.
SPECIALISED AND INTENSIVE SERVICES (SIS)
Clients with complex needs are assessed by an ARA social worker and then referred to the Department of Social Services who determine whether the client is eligible for support on a case-by-case basis. When accepted, the client is allocated a case manager who works extensively with the client for up to six months.

Funded by Department of Social ServicesFunding info
SOCIAL SUPPORT PROGRAM
Volunteers visit clients to provide practical assistance, information and friendship. Support can be in many different forms including social connections, practicing conversational English, explaining letters and filling out forms, assisting with orientation to a new area, and providing information about community activities.
SOUTHERN OUTREACH
An Arabic-speaking bicultural case manager provides an outreach support service each Wednesday at MarionLife. The service provides settlement information, support, advocacy, referral and linkages to other local support services. Working in collaboration with MarionLife and other services we plan to provide other localised supports for the newly arrived refugees in the inner south area such as Marion, Oaklands Park and Mitchell Park.
COMMUNITY SERVICES SUPPORT PROGRAM (CSSP)
ARA’s CSSP offers support for Culturally And Linguistically Diverse (CALD) people from the northern and western suburbs that present with family relationship vulnerabilities. Particular consideration is child focused support relating to concerns around child protection issues. The project also provides community development activities designed to support families..

Funded by Department of Human ServicesFunding info
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