The Australian Refugee Association is committed to supporting our clients and protecting the community throughout the COVID19 pandemic.
We are continuing to provide as many of our services as possible by telephone and videoconferencing:
Emergency Relief – help with paying electricity/gas bills
Information regarding COVID19
Support and information regarding your health
Scholarships – help with school or training fees and uniforms
Family and Relationship Counselling
Homework support for high school students
Personal wellbeing support for young people
Casework support – via the phone, information and referrals
Budgeting information and payment plans
Parenting, family and cultural support
Referral pathways to mainstream services
Migration support with visa applications and communication with the Department of Home Affairs about lodged applications
Other settlement support for youth and families
Please contact our case managers for help and advice:
Underdale Office - 8354 2951
Salisbury - 8281 2052
Hind (Arabic speaker) - 0418 331 424
Mohsen (Arabic Speaker) - 0427 073 489
Hazaragi/Dari/Persian Speaker - 0447 773 552
Burmese Chin Speaker - 0447 400 801 (Monday and Tuesday only 9am-5pm)
Bhutanese Speaker - 0447 400 808
Venezuelan/Spanish speaker - 0447 058 422 Face-to-face appointments at our offices are restricted to What services have been postponed?
These projects are postponed while we develop alternative delivery options (where possible):
Homework Clubs, ARA Art and Youth Hangout
Youth Ambassador Camp
White Card Training
Cultural Support Groups (Syrian Women’s Group, Burmese Women’s Group, Afghani Women’s Group, Backgammon Group)
Learner Driver workshops
Parenting Groups (Raising Our Babies Through Play)
Cultural Awareness Training and Volunteer Inductions
If you are attending an urgent appointment at an ARA office:
you will be asked about possible flu symptoms and recent travel before your appointment,
your case worker or ARA contact person will practice “social distancing” and keep a distance of 1.5 metres from you,
you will be asked to apply hand sanitiser before and after your appointment.
Case workers and managers will also call clients before urgent appointments to ask these questions. If you:
have any flu-like symptoms (cough, fever, breathing difficulties, aches, fatigue) – please do not visit ARA for 14 days after your symptoms appear,
have returned from anywhere overseas – please do not visit ARA until 14 days after your return to Australia,
live with anyone who has returned from anywhere overseas – please do not visit ARA until 14 days after your contact with them,
may have been exposed to COVID-19 – please do not visit ARA until 14 days after that contact.
If you have any questions or need to tell us about a possible case of infection, please call us on 8354 2951 (Underdale) or 8281 2052 (Salisbury).
You can also access translated COVID19 resources on the federal government website: Australian Federal Government translated resources
Thank you for helping ARA prevent the spread of COVID-19.
Chief Executive Officer