Your Health Comes First: ARA’s Response to COVID19
The Australian Refugee Association is deeply committed to protecting clients, staff, volunteers and the community from COVID-19, commonly known as “Coronavirus”.
In this unprecedented situation, no doubt many of you are feeling worried. If we all work together, we can minimise the spread of this disease, limit the stress on our health system and hopefully save many lives.
Based on advice from the Department of Health, ARA has adopted preventative measures, effective immediately. These include:
Conducting non-urgent case appointments via the phone or video conference,
Postponing upcoming public events (Tastes From the Horn of Africa, Live Your Best Life Health Expo, ARA 2020 Oration) until later in the year,
Postponing non-essential social gatherings and projects until further notice (see list of postponed activities below),
Social distancing in essential client consultations and internal staff meetings,
Emergency-only client home visits,
Asking clients about possible symptoms or recent travel before their on-site meetings commence,
Cancellation of staff attending any off-site meetings, and using video or teleconferencing as an alternative,
Restricted movement of staff between the Underdale and Salisbury office,
Staff self-isolating and working from home if they feel any flu-like symptoms,
High-level hygiene and preventative measures in staff work practices and daily activity.
We will monitor the situation closely and take further action if necessary. Please keep an eye on our website or Facebook page for future updates.
For your own health and the health of the ARA team, please do not visit our offices in Underdale and Salisbury unless the matter is urgent.
You can call us on 8354 2951 (Underdale) or 8281 2052 (Salisbury).
We will still provide client support over the telephone or via video conferencing. We intend to fulfil as much of our core support services as possible.
have any flu-like symptoms (cough, fever, breathing difficulties, aches, fatigue) – please do not visit ARA for 14 days after your symptoms appear.
have returned from anywhere overseas – please do not visit ARA until 14 days after your return to Australia.
live with anyone who has returned from anywhere overseas – please do not visit ARA until 14 days after your contact with them,
may have been exposed to COVID-19 – please do not visit ARA until 14 days after that contact.
These activities have been postponed until further notice:
Homework Clubs, ARA Art and Youth Hangout,
Youth Ambassador Camp
White Card Training
Cultural Support Groups (Syrian Women’s Group, Burmese Women’s Group, Afghani Women’s Group, Backgammon Group)
Learner Driver workshops
Parenting Groups (Raising Our Babies Through Play)
Cultural Awareness Training and Volunteer Inductions
If you have any questions or need to tell us about a possible case of infection, please call us on 08 8354 2951. You can also access the latest updates on state and federal government websites:
SA Health Australian Federal Government resources Australian Federal Government translated resources
I sincerely thank you for your patience and understanding of the action ARA is taking to help prevent the spread of COVID-19.
Let’s work together to help each other through this uncertain and challenging time.
Chief Executive Officer