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Bi-cultural Family Case Manager (2 positions available)

Family Safety

The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern. As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

ARA is seeking to appoint two qualified and experienced Bi-cultural Family Case Manager – Afghan and Ukrainian to provide case management for individuals and families of newly arrived refugees. The Bi-cultural Family Case Manager will provide casework focusing on health and well-being in collaboration with the associations and other services supporting new Ukrainian and Afghan arrivals. The Bi-cultural Family Case Manager will provide holistic support through the lens of trauma-informed practice based on their identified needs.

We expect that the applicants for these roles will have the language skills to support either of these cohorts.

The Bi Cultural Family Case Management will be responsible for:

  • Developing and implementing of appropriate case management plans which address the needs of clients
  • Providing case management support for clients to enable clients to overcome settlement challenges
  • Providing information, education, and practical assistance including health and well-being support to clients and developing appropriate case plans
  • Working collaboratively with other services and make referrals appropriate to the needs of clients
  • Preparing high level case noting and reporting to managers.

The successful candidate will have:

  • A relevant tertiary degree in Social Work and/or Counselling unless the equivalent knowledge has been attained through lesser qualifications and/or significant experience gained from previous appointments.
  • A general understanding of the challenges faced by people from CALD backgrounds.
  • Experience in working with people from various cultural backgrounds.
  • Experience in working within a multicultural service environment and an understanding of multicultural and cross-cultural issues.
  • Ability to build and maintain positive relationships with relevant agencies and external service providers.
  • Experience in providing client-centred case management planning (in one or more key areas of complex cases outlined above).
  • Awareness of government policies and contemporary service models relevant to community services.
  • Competent in Ukrainian or Afghani language.

The successful candidate will also have:

  • Valid Police Clearance and Working with Children Check (or be willing to obtain before commencement of employment)
  • Completed Child Safe Environment Training and Responding to Abuse and Neglect Training (or be willing to obtain before commencement of employment)
  • Evidence of full (three doses) COVID19 Vaccination
  • A valid full driver’s licence

The successful candidate will receive ongoing support from a diverse team and access to ongoing professional development opportunities and will form part of ARA’s growing Family Safety Team.

For more detail about the responsibilities and personal criteria please refer to the Position Description. This is a part time (1 day per week) Level 3.4 – Level 4.1 position of the SCHCDS Industry Award until 30 June 2023 with the possibility for extension.

If this role is suitable, please provide a covering letter addressing the position description, along with your resume and the contact details of three referees. The position description is below

Applications close 9am Monday 28 November 2022. Please note, only shortlisted candidates will be contacted.

Enquiries can be made by email to the Manager – Family Safety, Namam Salih – namam.salih@ausref.net.

Applications can be made by email to recruitment@ausref.net
All applications will be treated in strictest confidence.

ARA is committed to equal employment opportunity. Members of the CALD Community are strongly encouraged to apply.

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