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Youth Bicultural Case Manager (2 positions available)

Settlement Services Team

The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration and other forms of assistance to refugees, migrants and other people of concern.  As a member of the ARA team, you will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

ARA’s team is growing and we are expanding delivery of supports for young people from migrant and refugee backgrounds. As part of this growth phase, ARA is seeking to appoint two Youth Bicultural Case Managers – African and Syrian. We expect that the applicants for these roles will have the language skills to support either of these cohorts.

The Youth Bicultural Case Managers will work with young people from their respective cohorts to implement case management plans which support young people towards goals of engagement, education and employment. This includes at-risk young people, disengaged young people and those with experiences of trauma. They will provide both one-on-one support as well as assist with the delivery of group activities targeted at young people.

As a Youth Bicultural Case Manager, you will be responsible for:

  • Developing and implementing case management plans and reporting against case objectives
  • Providing case work and case management support to young people from African and Syrian backgrounds
  • Providing advice, information, education and practical assistance to young people   
  • Identifying and facilitating appropriate referrals to specialist service providers
  • Advocating for young people’s needs and requirements
  • Preparing high level case notes and reports to the supervisor and managers

As a Youth Bicultural Case Manager, you will have:

  • Tertiary qualifications in social work or equivalent
  • Strong case management and client assessment skills with a sound understanding of case management principles and practices
  • Experience working with youth or migrant and refugee communities or both
  • General understanding of the challenges faced by young people from migrant and refugee backgrounds
  • A commitment to providing client-centred, trauma informed and culturally safe services
  • The ability to work and connect with young people from different backgrounds
  • A positive and supportive attitude toward refugee and migrant communities
  • Language skills to support African communities (Swahili, Dinka, French or Kirundi) or the Syrian community (Arabic).

The Youth Bicultural Case Managers will also have

  • Valid National Police Clearance
  • DHS Working with Children Check
  • Child Safe Environment Training and Responding to Abuse and Neglect Training Certificates (or be willing to obtain)
  • Evidence of full (three doses) COVID19 Vaccination
  • A valid full driver’s licence

The successful candidate will receive ongoing support from a diverse team and access to ongoing professional development opportunities and will form part of ARA’s growing Settlement Team.  

For more detail about the responsibilities and personal criteria please refer to the Position Description.

This Youth Bicultural Case Manager (African) is a full time Level 3 position of the SCHCDS Industry Award until June 2024.

The Youth Bicultural Case Manager (Syrian) is a part time (3 days per week) Level 3 position of the SCHCDS Industry Award until June 2024.

Both roles are based predominately at the ARA Salisbury Office. Outreach work will be required across suitable locations within the Adelaide metro region each week.

If you love working with young people and have experience and working knowledge of issues faced migrant and refugee youth, we want to hear from you.

Please provide a covering letter addressing the position description, along with your resume and the contact details of three referees.  The position description is available on the right

Applications close 9am Thursday 9 June 2022.  Please note, only shortlisted candidates will be contacted.

Applications and enquiries can be made by email to the Youth Services and Digital Literacy Team Leader: amber.poudel@ausref.net. All applications will be treated in strictest confidence.

ARA is committed to equal employment opportunity. Individuals from culturally and linguistically diverse backgrounds and communities are strongly encouraged to apply.

Youth Case Management Coordinator

Settlement Services Team

The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration and other forms of assistance to refugees, migrants and other people of concern.  As a member of the ARA team, you will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.

ARA’s team is growing and we are expanding delivery of supports for young people from migrant and refugee backgrounds. As part of this growth phase, ARA is seeking to appoint a qualified Youth Case Management Coordinator.

The role will involve the provision of support to youth bicultural case managers as they develop and implement case management plans supporting young people towards goals of engagement, education and employment. Importantly, the role will also involve one-on-work with young people with heightened and complex needs including at-risk young people, disengaged young people and those with experiences of trauma.

As the Youth Case Management Coordinator, you will be responsible for:

  • Delivering client-centred case management support for young people
  • Developing comprehensive case management plans and monitoring against case objectives
  • Coordinating, triaging and allocating casework to relevant bicultural youth case managers
  • Organising case conferences with external agencies where required
  • Supporting and supervising youth bicultural case managers to develop case management plans and reports
  • Providing advice, information, education and practical assistance to young people   
  • Identifying and facilitating appropriate referrals to specialist service providers
  • Advocating for young people’s needs and requirements
  • Preparing high level case notes and providing assistance to managers when reporting to funding bodies

As the Youth Case Management Coordinator, you will have:

  • Tertiary degree in social work or equivalent
  • High level knowledge of social work practices and their application
  • Strong case management and client assessment skills with a sound understanding of case management principles and practices
  • Experience working with youth or migrant and refugee communities or both with a specific focus of young people with complex needs and requirements
  • General understanding of the challenges faced by young people from migrant and refugee backgrounds
  • A commitment to providing client-centred, trauma informed and culturally safe services
  • The ability to work and connect with young people from different backgrounds
  • A positive and supportive attitude toward refugee and migrant communities

The Youth Case Management Coordinator will also have

  • Valid National Police Clearance
  • DHS Working with Children Check
  • Child Safe Environment Training and Responding to Abuse and Neglect Training Certificates (or be willing to obtain)
  • Evidence of full (three doses) COVID19 Vaccination
  • A valid full driver’s licence

The successful candidate will receive ongoing support from a diverse team and access to ongoing professional development opportunities and will form part of ARA’s growing Settlement Team.  

For more detail about the responsibilities and personal criteria please refer to the Position Description. This is a part time (3 days per week) Level 4 position of the SCHCDS Industry Award until June 2024.

The role is based predominately at the ARA Salisbury Office. Outreach work will be required across suitable locations within the Adelaide metro region each week.

If you love working with young people and have experience and working knowledge of issues faced migrant and refugee youth, we want to hear from you.

Please provide a covering letter addressing the position description, along with your resume and the contact details of three referees.  The position description is available on the right.

Applications close 9am Thursday 9 June 2022.  Please note, only shortlisted candidates will be contacted.

Applications and enquiries can be made by email to the Youth Services and Digital Literacy Team Leader: amber.poudel@ausref.net. All applications will be treated in strictest confidence.

ARA is committed to equal employment opportunity. Individuals from culturally and linguistically diverse backgrounds and communities are strongly encouraged to apply.

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