2020-21 Annual Report: Helping Refugees Live, Work, Learn, Grow, Connect and Be Safe

We are excited to release our 2020-2021 report, which shows how we help refugees put the pieces of the settlement puzzle together.

It’s an opportunity to share not only what we do, but more importantly why we do it.

Download ARA’s 2020-21 Annual Report

Refugee settlement is not a linear journey – each person’s needs are completely different and will change over time. Because of this, ARA takes a responsive and holistic approach, aiming to interconnect our programs and services to give the best possible support for refugees building their lives in a new country.

And it’s working – 95.5% of clients have reported a positive increase in skills, knowledge, and engagement, while 95.3% of clients reported a positive increase in areas such as employment, housing, education, health, and money management outcomes.

The pandemic’s influence on refugee and new arrival communities is wide-ranging – from health, employment and education to travel limitations affecting family reunions. In this context, our 45th anniversary was a timely reminder of both our long history and of our strengths in evolving to meet our clients’ changing needs. With funding provided to help alleviate the impacts of the pandemic, some of our new services this year include our domestic and family violence casework and financial support, and our digital literacy programs.

The annual report is also an opportunity to thank everyone who plays a part in ARA’s work – multicultural communities, funder organisations and government, volunteers, donors and sister organisations. Everyone’s contribution helps put the pieces of the resettlement puzzle together.