Client Services


The Client services Program is often the first contact people from new and emerging communities will have with ARA. The program incorporates:


  • Help Desk
  • Information, referrals and practical support
  • Casework
  • One-on-one support for settlement issues, which include access to bi-cultural caseworkers at ARA’s Office or one of ARA’s outposts
  • Accommodation Service
  • Support with finding long-term accommodation
  • Social Support Program
  • Volunteers help assist clients in their settlement by providing friendship, guidance and practical assistance
  • Refugee Travel Assistance
  • Assisting sponsors with organising their family’s travel to Australia through IOM (International Organisation for Migration)
  • Life Skills Sessions
  • Life skills information sessions to Humanitarian entrants

To refer a client to ARA please download and fill in our Client Referral Form.

Sandra Dzafic – Manager Client Services

“In my 8 years of employment at ARA I have worked with a diverse group of refugees and it is a pleasure to see them grow and find their way in this new country.” .
Karen Kretschmer – Coordinator Client Services

“An enjoyable aspect of my role is seeing and hearing ARA staff, volunteers and students working together and supporting each other in assisting refugees.”
Pat LoBasso – Help Desk Volunteer

“Helping our clients gives me a sense of satisfaction in the knowledge that in some way I have assisted people less fortunate than I and that I can contribute in helping the community that once helped me.”
Saad Tlaa – ARA Client

 “I’m so thankful for ARA and for the services they offer new refugees like me.”