CLIENT SERVICES

The first contact for people from new and emerging communities.

HELP DESK
Help Desk is a walk-in service that operates from Monday to Friday from 9:30am till 4:30pm (no appointment required). Assistance may include, but is not limited to: access to material and financial assistance, filling out documentation, information around available external services, referrals to other ARA programs and services.

 

 

EMERGENCY RELIEF, REFUGEE SCHOLARSHIP PROGRAM AND FINANCIAL COUNSELLING

ARA provides emergency relief to eligible clients through assistance in utility bill payments. energy concessions and payment plans.

ARA can often provides assistance towards buying school uniforms or other school related expenses.

Emergency relief and scholarship funds are subject to funding availability.

 

Financial counselling service is available at ARA Salisbury site.  Clients that require budgeting support and help to respond to large and unexpected expenditures, can contact ARA to make an appointment with an experienced financial counsellor.

 

Funded by Department of Social Services

Refugee Scholarship Program is funded through public donations and with support of local councils.

Financial Counselling is a service developed in partnership with the Uniting Care Wesley Bowden and funded by Department of Social Services

 

 

ARA SETTLEMENT ENGAGEMENT AND TRANSITION SUPPORT (SETS)

SETS equips humanitarian entrants and other vulnerable migrants in their first five years in Australia with the knowledge and skills to identify, understand and take action to address their identified settlement needs.

 

As the largest SETS provider in South Australia, ARA provides holistic assessment to eligible clients followed by information, case management support, and referrals to specialised services. These services are delivered by ARA bi-cultural case managers from Syrian, Iraqi, Burmese, Bhutanese, Afghani backgrounds, and specialised case managers to work on youth, employment, domestic/family violence and financial issues, as well as the other general settlement needs such as accommodation support social support and life skills sessions.

 

Funded by Department of Human Services

 

 

ACCOMMODATION SERVICES

ARA provides support to humanitarian entrant clients who have been in Australia for less than five years. Our Accommodation Services include information to search for a property, assistance in finding accommodation and maintaining a lease, assistance in dispute resolution with landlords, information around tenants’ rights and responsibilities and assistance in completing application forms.

 

 

Social Support Program (SSP)

ARA recruits, trains and links volunteers who regularly visit clients offering practical support which may include:

 • social connections to the wider South Australian community

 • practicing conversational English

 • orientation to the local area

 • an understanding of Australian systems and culture.

 

Funded by Department of Social Services

 

 

Life Skills Sessions

ARA provides various group information sessions to Humanitarian entrants on topics of interest such as: budgeting, healthy eating, parenting, Centrelink, voting in Australia.  The sessions generally involve a guest speaker and people have the chance to ask questions.

 

Funded by Department of Social Services

 

 

Specialised and Intensive Services (SIS)

Clients with complex needs are assessed by a trained ARA Social Worker and then referred to the Department of Social Services who determine whether the client is eligible for support on a case-by-case basis. When accepted, the client is allocated a case manager who works extensively with the client for up to six months.

 

Funded by Department of Social Services

 

 

Australian Refugees and New Arrivals Project (ARANAP)

ARANAP is a joint initiative provided in collaboration with the Survivors of Trauma Assistance and Rehabilitation Service (STTARS). The aim of the project is to support refugee and new arrival communities to access appropriate and timely health care services by connecting individuals and communities to relevant health care services in order to enable positive engagement with the Australian health system. Clients are assessed by the STTARS refugee nurse, an individual health assessment plan is developed and clients are then supported by a bicultural case worker to attend health appointments and have access to health literacy education sessions.

 

Funded by Adelaide Primary Health Network

 

 

COMMUNITY SERVICES SUPPORT PROGRAM (CSSP)

ARA’s CSSP offers support for Culturally And Linguistically Diverse (CALD) people from the northern and western suburbs that present with family relationship vulnerabilities. Particular consideration is child focused support relating to concerns around child protection issues. The project also provides community development activities designed to support families.

 

Funded by Department of Human Services

 

 

BUILDING STRONGER SAFER COMMUNITIES (BSSC)

This program works with Culturally and Linguistically Diverse (CALD) and New and Emerging Communities (NEC) to raise awareness about the negative effects of family and domestic violence on victims, children, perpetrators and their communities. The project includes: training for key Community Educators; the delivery of workshops for CALD/NEC members and practical support involving referrals to specialised services; the establishment of the working party in collaboration with mainstream services and CALD/NEC’s. The overarching goal of the project is to reduce violence against women and children and to improve their safety.

 

Funded by Department of Premier and Cabinet

 

 

Family Relationship Counselling Services

ARA is sub-contracted by AnglicareSA to provide a Family and Relationship Counselling Service.  The program provides assistance to people from CALD backgrounds. The service includes the provision of counselling to promote and strengthen healthy family relationships, improve children’s wellbeing and strengthen community functioning.

 

Counselling can be one-on-one or small group sessions with individuals or families who are wanting to improve the quality of their relationships. This program is appropriate for people who are survivors of domestic/family violence, who are at risk of or who are currently experiencing domestic/family violence or family breakdown.

 

Funded by Department of Human Services

 

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